From Your Own Campus Extension
From your own campus extension, call into the voice mail systems by dialing extension 8100 for Madison or extension 7600 for Teaneck. Listen to the welcome and enter your temporary passcode. (This is the same number as your extension).

After the tutorial, listen to the prompts and complete as instructed.

From Off Campus
When off the campus, call into the system by dialing 973-443-8100 for Madison or 201-692-7600 for Teaneck. When you are instructed to enter your mailbox number, put in the four digits of your extension number followed by the star (*) key. Listen to the welcome and enter your temporary pass code. This is the same number as your extension number.

After the tutorial starts, listen to the prompts and complete as instructed.

Accessing Voicemail

On Campus:
From your phone you will hear a stutter or broken dial tone if you have new messages. To retrieve your messages from your own extension, call into the system by dialing extension 8100 for Florham Madison campus or extension 7600 for Teaneck Hackensack campus. At your greeting enter your permanent pass code. Follow the prompts to use the system.

Off Campus:
From an outside phone, dial into the voice mail system at 973-443-8100 for Florham Madison campus or 201-692-7600 for Teaneck Hackensack campus. When instructed to enter your mailbox number, put in the four digits of your extension number followed by the star (*) key. Listen to the welcome and enter your permanent pass code. Follow the prompts to use the system.

From Another Extension That Has Voicemail:
Dial the voice mail extension 8100 or 7600. If you are prompted for a mailbox number, enter your own extension followed by the star (*) key. If you reach the extension owner's mailbox (you will be asked for their pass code) press the star (*) to exit to the main menu. Then enter your own mailbox number (four digit extension) followed by the star (*) key and your pass code.

The system will ask you to put in your permanent pass code. Please note that the Telephone & Voice Services Department does not have a record of your permanent pass code. Use a number that will be easy for you to remember. Some departments use the same pass code for each extension; this way if you are out for a long period of time voicemail can be picked up and answered by other staff members in your department. Whatever you choose, please don't forget the password, if you do you must fill out a trouble form and submit it to Telephone & Voice Services.

Changing Voicemail Messages & Passcodes
When you first set up your mailbox, you recorded a greeting and your name and selected a passcode. The User Options Menu allows you to change these at any time. You should update your greeting(s) regularly to let callers know whether you're in or out of the office. Your voicemail message should always be appropriate so callers will feel confident in leaving messages. And, of course, boxes should be emptied daily, if not more frequently.

For example: Hello, you have reached the _______________Department. We are either on the phone or away from our desks. If you leave a detailed message and your phone number someone will get back to you.

When the University or your department closes you should always redo your message making the caller aware that the University or your department is closed.

See below for the menu of all options.

The voicemail system has a tutorial that is simple to understand and work through. When you are in doubt about what to do next, hold on and the system will give you your options.

Sending Messages Marked Urgent

Call the voicemail system at 7600 for Teaneck and 8100 for Madison.

1. Enter your passcode.
2. Press the number 6 to make a message.
3. Enter the recipient's four digit number.

Once the system confirms the recipient's name, enter the numbers of any other intended recipients. (For example, you may wish to send a single message to all three members of a certain committee telling them when and where the next committee meeting will be held).

When you have finished addressing your message, press the # key.
Begin recording your message after the tone. (You may press the star (*) to pause/resume during recording.)

When you are finished recording:

• Press the number 9 to send the message and exit to the main menu or
• Press the number 9 and the star (*) key to add more recipients to the address list, or
• Press the number 6 to access message addressing options, such as urgent delivery, future delivery, confidential delivery and return receipt.

Once you have selected from these options, press the number 9 twice to send your message and exit to the main menu.

Playing Messages and Fax Messages

When you access your mailbox to retrieve your messages:

The system will first tell you how many messages you have ("You have 2 urgent messages and 4 unplayed messages with fax"). To play your voice and fax messages:

Press the number 7 to play. Your urgent messages will automatically be played first.

If you have any fax messages, after pressing the number 7 to play the message, the system will ask you to press the number 8 for fax transmittal options. From this menu you can:

Press the number 4 to input a number where you want the fax printed (must be a four digit extension).

The system will then confirm the number; press the number 2 to accept it or press the number 4 to input a new number.

After pressing the number 2 to accept the number, press the number 9 to deliver the fax immediately to that number.

If you have additional fax messages, you can send them to the same fax number you input for the first number simply by pressing the number 4 and then the # key.

After the fax is sent, the system will put a copy in your saved messages. You can delete it later or continue to save it for 30 days.

When you have finished listening to a voice or fax message, you can press the number 7 to play the message again.

Press the number 4 to give the message to another mailbox.

The system will also give you the opportunity to record additional comments before sending the message to someone else. Once you have added your comments, press the number 9 to send your message.

To keep the message, press the number 5 key.

To discard the message, press the number 3 key.

Helpful Notes: At any time during message playback you can press:

• The Number 1 key to pause for 30 seconds
• The Star (*) key to move back 5 seconds
• The Pound (#) sign to move forward 5 seconds
• The Number 8 key to skip to your next message, and
• The Number 8 plus, the star (*) key to go back to the beginning of your previous message.
• To Skip over a greeting, press "1" or the "#" key.

Voicemail Shortcuts and Tips

• To skip a person's initial greeting, press #.
• To pause the system while playing messages, press 1.
• To retrieve a deleted message, immediately after deleting it, wait for the prompt and press *. Message will undelete. Once you exit the system, messages cannot be undeleted or retrieved.
• To give or forward a message to another mailbox on the system, press G after the message and follow prompts to put in the number where the message will be forwarded.
• To give message to another mailbox on the other campus, preface the mailbox number with:
  1. (Teaneck to Madison)
  2. (Madison to Teaneck)
  When changing greeting to your callers, whether Primary or Conditional, be sure to "enable" that greeting in order for the correct message to be played.
• To revert a call back to someone's mailbox after you've answered the call, press the switchhook or link button, dial 7600 (T) or 8100 (M), press *, the mailbox number, then #. When you hear the greeting, hang up.
• To make it simple for others to check your messages, when appropriate, it is a good idea to have a "department passcode" rather than an individual one. See menu options to change passcode.